Tampa General Hospital (TGH) Virtual Care lets patients see a board certified physician 24/7, 365 days a year by accessing their smartphone or tablet. The service also allows patients to receive a prescription directly from their preferred pharmacy. If patients are using an iPhone or iPad, the medical app can tap into the resources provided by Apple Health, letting them send heart rate, blood pressure, body temperature, blood glucose, weight, nutritional information, and respiratory rate to their provider.
The latest version of the telemedicine app also has an innovative feature that is worth highlighting: TGH Virtual Care allows patients and clinicians to invite others to participate in the video visit, assuming multi-way video has been enabled. You can imagine a situation where a son or daughter uses the service to help schedule an appointment for their elderly parent and is present during the online visit. And as more healthcare systems look to improve customer satisfaction, it’s not surprising to find that patients using the medical app have the option to schedule their own appointment with behavioral health providers. When each virtual visit is finished, patients can have an email containing a summary of the visit sent to their primary care physician.
Like many other hospitals that are taking advantage of the digital medicine to attract more patients and cater to the needs of those they already serve, Tampa General Hospital offers patients access to MyChart, a feature offered by the Epic electronic medical records system that lets them manage their medical data and communicate with their physician on mobile devices, including the Apple Watch. The service gives patients access to test results, and lets them request prescription refills and manage their appointments.