Google Helpouts is a new video service by Google that connects individuals seeking help with experts via real time online video. Healthcare providers are using the platform to connect with Patients. Helpouts is built on top of Google’s Hangouts platform and is HIPAA compliant.
Google says it was created to provide “real help from real people in real time.” People who offer help through the service are called providers and can be businesses as well as individuals. Providers must pass a screening process in order to qualify as Helpouts providers.
Once approved, providers create and maintain listings that explain their offerings, qualifications, prices and schedules. Payments are made through Google Wallet and pricing is based either per minute, per session, or free. While Google charges 20% of the fees, health-related providers are not yet being charged. Helpouts Providers can be rated at the end of a session by the user.
So far Helpouts is limited to about 1000 providers, but Google is accepting requests for invitation.