Review of Epocrates new Electronic Health Record, iMedicalApps exclusive

In July, Epocrates released Epocrates EHR, an electronic health record system designed for smaller clinic-based practices. It goes without saying that Epocrates is an industry leader in mobile medical apps, and their successful IPO speaks to the potential their market position holds.

With Epocrates EHR, the company enters a highly competitive industry with a focus on a niche that has already proven itself interested in alternatives to the standard industry behemoths. With over a million physicians using their products, they certainly have a lot of potential.

Epocrates recently gave iMedicalApps a glimpse into their EHR and provided insight into future innovations that will soon be added. Here, we review what we saw and what we learned. Does Epocrates EHR have what it takes to extend their market dominance into the all-important industry of electronic medical records?

What We Got to See:

One of the largest selling points of the Epocrates EHR is that it was designed from the ground up by physicians, for physicians. Dr. Tom Giannulli, a small practice internist who has an impressive resume in medical technology (including being the CEO of the Caretools, who designed the first iPhone-based EMR), led the development team and personally demonstrated the functionality behind Epocrates EHR.

As the demo took place over conference call and screencast, it’s important to mention that we were not able to actually do a hands-on review of the product. However, the Epocrates team graciously allowed us to ask questions at any time and assured us that the real-life use of the product would resemble what we were shown. After the demonstration, we felt we were able to get a solid grasp of the functionality and flow of their product.

The Basics:

The rollout strategy for Epocrates EHR includes a multi-phase release schedule, with new and significant features being rolled out over the coming months. The current product is intended for smaller clinic-based practices, generally consisting of up to ten doctors.

Even in its current phase of release, the Epocrates EHR does not skimp on features. Taken from their product website, here are the current features that were demonstrated for us:

  • Well-structured Patient Encounter Notes
  • At-A-Glance Face Sheets for Patients
  • Electronic Lab Orders
  • Electronic Lab Viewing
  • ePrescribing with Full Interaction Checking
  • Interruption Handling with Task Manager
  • Epocrates Essentials Ð Premium Version
  • Epocrates Online


The Epocrates EHR is priced very competitively, at an Early Adopter price of $179/month per clinician (Physician, PA, or NP’s). After March 31, 2012, the pricing will increase to standard rates at $359/month/clinician. It’s worth noting that this pricing does NOT include Epocrates PM, powered by Nuesoft, which is the accompanying software that addresses practice management, including patient registration/scheduling, medical billing, etc. Epocrates PM will cost $200/month/clinician.

Web-Based Client: Pros and Cons

At its core, the Epocrates EHR is a web-based, SaaS (Software as a Service) system. In this sense, it resembles other Web 2.0 services like Gmail that run inside a web browser. This brings many notable advantages, including the fact that having expensive hardware becomes less of an issue. The service should run effectively on any Mac or PC running a recent web browser like Safari, Internet Explorer, Chrome, or Firefox. This also makes initial setup much easier as there is no hardware or software that needs to be installed or configured in the office.

Also, another advantage of being web-based is that data is heavily encrypted and backed up in the cloud. Since patient data will not be stored directly on site in your office, leaving patient files unencrypted won’t be a concern. Also, the data will be backed up in multiple Epocrates-maintained data centers throughout the country, so patient records will not be susceptible to disasters, like flooding, theft, or fires. Lastly, as a result of being based in the cloud, the Epocrates EHR is accessible from any computer, including computers at home, or laptops brought from home. This allows for the easy addition of new workstations to the office or the reviewing of files from home.

Being web-based does not come without disadvantages, however. Most concerning is the fact that the Epocrates EHR requires a steady internet connection to run. While I have full confidence in the stability of the internet service on the end of Epocrates with a full-time staff of internet technicians, I am less confident in a 100% steady uptime of a local clinic’s internet connection. If the internet connection service is not completely reliable, then the Epocrates EHR could be frustrating. An iPad app is currently in development that will not require a seamless internet connection, but it is still a work in progress.


The User Interface: Clean, Simple, and Effective

At iMedicalApps, the importance of User Interface (UI) design cannot be stressed enough. User Interface is key to the overall experience and workflow of any medical software, and this is where many products really frustrate and alienate clinicians and staff. Thankfully, the approach taken by the Epocrates development team hits the sweet spot combining simplicity, intuitiveness, and complex functionality. Functioning as a web app already provides a healthy dose of simplicity, and it avoids the archaic interfaces of older, legacy Windows-based software. I also appreciated the inclusion of a simple horizontal navigation bar at the top of the screen, and the omission of a persistent left column vertical navigation bar, which is found in some competitors. For one, this simplifies navigation and prevents the need for complex sequences of clicks to access certain menus. This also allows the primary screen area to span the entire horizontal width of the screen, which is especially helpful for smaller monitors and lower-resolution screens often found in clinics.

Particularly helpful is the initial home screen (pictured above), which intuitively lays out the clinic schedule on the left and the list of to-do’s (such as med refill requests and lab reviews) on the right. The development team went out of their way to streamline the workflow and prevent “alert fatigue,” which often occurs with competing products when users have so many warnings and dialog boxes to click through that they begin to ignore their contents. Such attention to detail goes a long way in improving the overall user experience.


Creating Patient Encounter Notes: Straightforward and Effective

Along with User Interface, the creation and viewing of patient encounter notes holds special significance to medial staff as it directly effects the bulk of their practice. Along with free text input, there are 3 tools provided to assist in automating note creation, two of which are in development and not yet available.

The current automation method utilizes the use of customized templates that focus around problems highlighted in the problem list (pictured above). For example, if the patient presents with a cough, navigating a series of pop-up menus and checkboxes directly relevant to cough are easily accessible and will highlight pertinent positives and negatives in the patient note. We were particularly fond of the final versions of the notes that were generated with these templates. In my experience, using templates often creates wordy sentences that are difficult to quickly navigate at a glance. Epocrates EHR avoids this by simplifying the final note with short phrases such as: “(+) fever, (-) chills.”

Future updates to the program plan on integrating voice-to-text transcription using the Nuance Speech Recognition engine. We were not able to see these features, and look forward to their release.


Electronic Labs and ePrescribing: The Epocrates Advantage

The Epocrates Mobile App is most widely used for its medication prescribing database and guidelines, and this database is seamlessly integrated into the ePrescribe workflow. When the physician enters the electronic medication prescriptions, the corresponding Epocrates drug information is displayed on a small window pane along the right edge of the screen. Wielding this trusted database in this manner is a major advantage to this service.
Likewise, the Epocrates EHR allows for the simple entry and retrieval of patient labs. Arrangements have already been made with major medical diagnostic laboratories, including Quest Diagnostics and LabCorp, allowing for automatic viewing of patient lab results.

Coming Soon: iPhone/iPad Apps, Speech Recognition, etc

As mentioned earlier in the app, the Epocrates team is committed to upgrading and enhancing their EHR service. Soonest to arrive is a mobile app for the iPhone that is planned for release over the next several weeks. This app would be a simplified interface for the EHR service that is more focused on the basic tasks for the physician, such as viewing schedules, viewing patient charts, writing prescriptions. For more thorough chart dissection or encounter note modification, clinicians should be able to access their EHR from any web-connected computer, as the data is stored on Epocrates’ own remote servers.

Another significant feature is planned with the arrival of the iPad app, which would allow the clinician to access all of the complex features of the service right from their iPad. This would allow for clinicians to carry out the encounter simply from their iPad, and holds a lot of promise for drastically simplifying the work flow and allowing for more face-to-face interaction with the patient. Also, the development team told us that the iPad app would allow for some off-line syncing of data, and would be able to accommodate small interruptions in internet connectivity.
The last important feature in development that the Epocrates team was able to share with us was the inclusion of Nuance’s Speech Recognition software when creating patient notes. Although we were not able to test out the real-life practicality of this service, the Nuance-powered experience should resemble the industry-leading products that Nuance provides.

Room for Improvement:

Without being able to use the demo first-hand, we cannot speak to any specific bugs or troublesome issues that might arise with regular use. However, as mentioned earlier, Epocrates EHR is a web-based service and the fact that local interruptions in internet connectivity could significantly disrupt the service is troublesome. Thankfully, the iPad client that is currently in development should solve this issue, as it will allow for off-line access and saving of data.
Also, as a resident physician, I have a soft spot for medical education and I think the current pricing scheme makes it difficult for adoption by medical residencies. My current medicine residency program’s outpatient clinic is a fairly small practice staffed by about 7 attending physicians, but there are approximately 35 residents who would be considered as “paid users” or “clinicians.” While I understand that Epocrates is taking a gradual, deliberate approach into the market, educational discount pricing would be helpful.

Conclusion: A Worthy Competitor

Epocrates wisely selected their target audience for their first entry into the competitive arena of EMR/EHR’s by focusing on smaller outpatient clinics based around less than 10 physicians. For a small owner of a group practice, there is an dizzying number of competing products advertising similar features and few distinctions. Epocrates, via their prominence in the medical app field, provides a welcome and trusted name, especially to the more tech-savvy physicians. With Epocrates EHR, physicians have a solid and rapidly developing groundwork that utilizes the strengths of Epocrates (eg. including drug prescribing information on the prescription entry screen). And with their successful funding and market-leading mobile app, Epocrates has the financial support and resources to continue innovating and upgrading their services.

There is reasonable cause for concern with the fact that Epocrates EHR is a newcomer with some features still in development, and is a web-based app relying on a steady connection to the Internet. However, it is this same focus on new and upcoming technology that makes Epocrates EHR a promising service and differentiates it from its more “old-fashioned” competitors. If I were choosing a new EHR to start a practice with, I would highly consider the Epocrates EHR.


David Ahn, MD (@AhnCall)

Former Staff Writer for iMedicalApps, he is a senior Endocrinology fellow at UC San Diego. He primarily covered Diabetes, Fitness/Metabolism, and wearable technology. David is now working on Sugar Streak, a smartphone and watch app for Diabetes.

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15 Responses to Review of Epocrates new Electronic Health Record, iMedicalApps exclusive

  1. Michael September 21, 2011 at 10:14 am #

    No hands on? Do you really think you can do a review of an EMR without putting it through the paces of an actual patient encounter first hand?

    • Iltifat Husain, MD September 21, 2011 at 1:10 pm #

      Not a full review, but you can get an idea of how an EMR will be without having to use actual patients to use it. It’s like reviewing any product, unless you use it everyday, in real life scenarios, you won’t get an ideal review of it. As the review by David mentioned, this was a limiting factor of the review, as it is for many other types of review you read about. Is an initial hands on review of the new macbook air sufficient for a review, somewhat, but do you actually get a good idea of the product without having to take it through everyday use, sure. That was the purpose of this review, to get a good overall idea what the product is about — and from there we were able to point out where it succeeded and where it needed improvement. Hopefully once the EHR is more widely distributed, we’ll be able to do a more in-depth review.

    • david ahn September 21, 2011 at 8:32 pm #

      i actually share the same sentiment, michael. i much would have preferred to get a hands on demo of the EHR, and it was a key limiting factor in the review.

  2. drrjv September 21, 2011 at 10:19 am #

    One negative: doesn’t do billing. Also wonder how easy templates are to develop and use.

    Hopefully, this new generation of browser/iOS EHR/EMR Apps will rid us of the current crop of antiquated, difficult to use, non-intuitive .Net programs (almost all are written this way and thus equally bad!)

    Some vendors, like Greenway and Allscripts have iOS programs that may portend the future, although they still have a way to go!

    • Iltifat Husain, MD September 21, 2011 at 2:37 pm #

      Drrjv, you’ve commented much in the past about tablets and mobile platforms for EMR before, any experience with using any of these in practice, or have you thought about switching to one?

      • drrjv September 22, 2011 at 1:00 pm #

        Our practice, for better or worse, uses Greenway. The billing side, meaningful use stuff, scheduling, reporting is pretty good. The clinical side is fair. Greenway has an iPhone/iPad App that gives an inkling of potential possibilities but needs some work. See my review of their PrimeMobile App on iTunes:

    • David Ahn September 22, 2011 at 4:55 am #

      From what I was told, it is designed to work with Epocrates PM (powered by Nuesoft), which does handle billing. This does require an additional fee, however.

  3. SiMBa37 September 21, 2011 at 11:06 am #

    I have been an Epoc user since the palm pilot days, and bought some shares after the IPO when I heard about their EHR plans.

    I’m in my first full time position in a hospital owned practice after graduating fellowship, and its clear that a clean and unobtrusive UI is something hospital based CIOs don’t seem to get. I bring this up, as I understand EPOC’s decision to market to small providers, but the truth is that many MD’s from my generation are starting their first jobs at large hospital health systems. IMHO, there is a much greater need for a clean, slick, friendly UI that utilizes tablets (read: iPad) in a hospital health EHR as the current offerings are frankly pathetic.

    I don’t understand EPOCs marketing as is the only site I found to post actual screenshots of this EHR. Why don’t they put out some YouTube vids of this thing in action? Why not a dummy/trial account for people to play with like Practice Fusion? Even Nimble for iPad has a dummy account to test the UI. Its almost like EPOC is purposefully hiding themselves from interested parties. If they continue this trend, they will certainly have an uphill battle trying to get providers to latch on.

    • David Ahn September 22, 2011 at 4:54 am #

      Hospital technology is a frustrating industry. I agree that the change needs to happen the most on the larger hospital systems, but the problem is those larger practices are the most difficult to change: too much legacy architecture, too many different opinions and needs, higher acuity care depending on the software.

      Also, nice pickup on EPOC’s curious lack of screenshots. That combined with a lack of hands-on interaction with the software is curious, indeed. Although, it deserves to be said that they offered a usable demo at a conference I was unable to attend. I’m not quite sure what their motivation is. Perhaps they consider it a soft launch as they add more features?

  4. DrAshish September 28, 2011 at 12:10 am #

    I’m glad for the early preview. But I take issue with calling this a review and I take issue with providing any recommendations. On a wonderful site like this that’s establishing a loyal following and is developing gravitas, don’t “sell out” to early without actually bea testing a product. Call it a brief glimpse, a preliminary look but please don’t call it a review. Epocrates should have to earn a review on this site by giving you full access to beta test the app before reviewing. Stay strong brother and be discriminatory on how you applaud, denounce, or objectively present info. Hope this makes sense!

    Ps: I started my practice using Eclinicalworks 4 years ago. As much as i like them, they still don’t understand how important a user interface is. Hopefully Epocrates since it’s designed by doctors, pushes the envelope.

    • Iltifat Husain, MD September 28, 2011 at 6:47 am #

      Ashish, appreciate the feedback, and happy you’ve become a fan of the site! However, there are realities we have to face when doing hands on reviews of products, and as the comments show, we were able to provide information no one else has, but really wants. So we can either not provide any information, or provide the best we can. Again, David referenced multiple times throughout the review about the limited factors he had to face for the review. We’ve reviewed more than 500 pieces of individual software on the site, so there will be times where a few pieces aren’t able to get a full thorough review. The call on “review” or not was explained in earlier comments by me. Again, appreciate the comment, but I think the call of a “review” is more semantics, and depends on peoples individual interpretation. Basically, we didn’t want to get too bent out of shape w/ trying to define what type of review this was — “hands on” verse “beta review” verse “walk through” verse “early review”, verse “preview” (I sound like I’m a radiologist!) — really though, the possibilities are endless, and dependent on individual interpretation.

      p.s. I know a physician who has e-clinical works and isn’t happy about their lack of mobile offerings. He is actually thinking of switching to Nimble. Apparently e-clinical works has high server costs, among other ancillary costs he could potentially avoid by making the switch.

  5. Dr Edgardo Febo Salgado October 15, 2011 at 5:18 pm #

    Es importante una buena respuesta ya que todo su programa medico es de alta calidad e indiscutible responsabilidad. En la actualidad estoy intentando elegir el programa más completo para mi oficina y costo razonable.

  6. Rick February 17, 2012 at 12:24 am #

    If a medical practice can get a web based EMR such as practicefusion for free, why would they pay $359 a month per clinician?

    It would be nice to compare this to something like PF to determine if the fee they charge is worth any additional features they may offer.

    Also, how effectively do they record meaningful use criteria? That’s especially important if you are paying up to $359 a month for this.

  7. knarain January 13, 2013 at 3:13 am #

    epocrates was acquired by athenahealth, vendor of a leading EMR. check it out.

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